Drive-Thru Etiquette

Helpful reminders to those taking advantage of the convenience of a drive-thru:

1. Know what you want by the time the order-taker greets you.

• This can be difficult, but does help in keeping the line moving during busy hours.

2. Do not talk on your cell phone while completing your transaction. 

•      It is rude to try to divide your attention between the cashier and the person you're talking to on the phone. Many times this results in you not really listening to what the cashier is saying to you and you could end up paying for something you didn't want.
• Let your friend know you are ordering food and will call back, or pass the phone to a passenger while ordering and completing your transaction.

3. Listen carefully when the order-taker and/or cashiers repeat your order to you. You want to make sure you're getting everything you desire. Help us help you. ;) 

4. Have your payment ready by the time you get to the window. If you have a coupon, please let the order-taker know at the speaker box.

5. It is alright to quickly check and make sure you have all your food and drinks but please wait until you're out of the drive-thru line to pass out the food to all your passengers. Again. . . this helps keep the line moving.

6. It is sometimes difficult to hear through the headsets and speakers, and customers sometimes add extra food while at the window. Lets remember to be patient and understanding of the order-taker, cashier, and other customers. We understand that you are using the drive-thru because you are in a hurry, and we are trying to help everyone as quickly as we can.